Hubungi

Have a question about your order, a display configuration, product compatibility, or current production lead times?

We’re here to help.

📧 Email: contact@thecardcollective.au
💬 WhatsApp: +61 493 227 778
WhatsApp is often the fastest way to reach us.
🏠 Address: 2/290 Boundary Street, Spring Hill, QLD, 4000, Australia

Please use the number above for WhatsApp messages only. Standard SMS/text messages are not monitored as a customer support channel.

For customer support, please contact us using the details above or the contact form. We typically respond within 1–2 business days.

If contacting us regarding an existing order, please include:

• your full name
• your order number
• a brief description of your enquiry
• any relevant tracking information, photographs or supporting documentation where applicable

Providing this information allows us to assist you as quickly and efficiently as possible.

For custom configuration or compatibility enquiries, please include as much relevant information as possible, such as:

• frame size or desired display capacity
• number of cards or collectibles
• holder type (PSA, CGC, BGS, One Touch, raw card, sleeve, Toploader or other applicable holder)
• relevant dimensions where the holder or accessory is unusual or not listed as a standard option
• layout reference, where applicable

If your cards use bumper guards, protective bags, aftermarket cases or another accessory that may affect fit, please mention this when contacting us.

Providing accurate information helps us give the most reliable guidance possible. Compatibility should not be assumed for holder types or accessories that are not specifically listed for the relevant product.

If you are contacting us about a return, damaged item, suspected manufacturing fault, incorrect item or unexpected customs/import charge, please include your order number and any relevant supporting information.

Depending on the issue, this may include:

• photographs of the product
• photographs of the protective films or packaging
• photographs of the external shipping box and internal packaging
• tracking information
• customs notices, carrier invoices or payment requests
• proof of payment for an unexpected customs or import charge, where applicable

Please retain the product and original packaging while a damage or return claim is being reviewed, where relevant.

For full eligibility requirements and reporting timeframes, please refer to our Returns, Refunds & Order Policy and Shipping Policy.

Please do not send passwords, full payment-card details or other unnecessary sensitive financial information by email or WhatsApp.

For order enquiries, your order number and the information reasonably necessary to identify and assist with the order will usually be sufficient.

Payment information and account credentials should only be entered through the appropriate secure checkout or service provider.