Kebijakan privasi

The Card Collective operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Card Collective is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, communicate with us, or otherwise interact with The Card Collective.

This includes interactions through our website, contact forms, email, WhatsApp, customer-support tools, AI-assisted chat or shopping tools, and other communication channels we may make available.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.

• Financial information, including payment and transaction information. Payment-card and financial information may be collected and processed by Shopify and our authorised payment providers rather than directly stored by The Card Collective.

• Account information, including your username, account preferences, settings and information associated with your customer account.

• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, together with information relating to your past transactions.

• Communications with us, including information you provide when communicating with us through email, website forms, WhatsApp, customer-support tools, AI-assisted chat or other available communication channels.

• Custom order information, including photographs, reference images, measurements, holder information, colour selections, layout requirements, customisation requests and other information voluntarily supplied for the purpose of producing, fulfilling or supporting custom or made-to-order display products.

• Customer-support information, including your order number, tracking information, photographs of products or packaging, customs documentation, return information and other supporting materials you provide when requesting assistance.

• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

• Usage information, including information regarding your interaction with the Services and how and when you interact with or navigate the website.

• Marketing and preference information, including communication preferences, advertising interactions and information used to understand which products or services may be relevant to you.

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, communicate with us, submit a form, use customer support, communicate through WhatsApp or otherwise provide information to us.

• Automatically through the Services, including from your device when you visit or use our website and through cookies and similar technologies.

• From Shopify and our service providers, including when they provide technology, payment processing, analytics, customer support, fraud prevention, fulfilment, shipping or other services on our behalf.

• From production and fulfilment partners where information relating to the manufacture, preparation, fulfilment or delivery of your order is generated or provided during the order process.

• From business, advertising and marketing partners where permitted by applicable law.

• From other third parties where you have authorised the disclosure or where collection is otherwise permitted by law.

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor and Improve the Services.

We use personal information to provide the Services, perform our contract with you, process payments, fulfil orders, arrange production and shipping, remember preferences, process purchases and returns, maintain customer accounts and provide a personalised shopping experience.

We may also use information about how customers interact with our website, products, support tools and shopping features to understand and improve our Services.

Order Production & Fulfilment.

Where a product is manufactured, prepared or configured to order, we may use relevant order and customisation information to manufacture, assemble, inspect, package, fulfil and deliver the product according to your selected configuration.

Customer Support.

We use personal information to respond to questions, provide order assistance, investigate delivery or product issues, process eligible returns or refunds, assist with compatibility enquiries and maintain our customer relationship with you.

Customer-support communications may be assisted by automated or AI-enabled tools where such tools are used as part of our customer-support or shopping experience.

Marketing and Advertising.

We may use personal information for marketing and promotional purposes, including sending promotional communications where permitted and showing online advertisements for products or services on our Services or other websites.

This may include advertising based on products you have viewed, purchased or added to your cart and other interactions with the Services.

Security and Fraud Prevention.

We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe or malicious activity and protect the Services, our customers and our business.

If you register an account, you are responsible for keeping your account credentials secure and should not share passwords or other account-access details with anyone else.

Legal Reasons.

We may use personal information to comply with applicable law, respond to valid legal processes or government requests, investigate or participate in legal proceedings, enforce our terms and policies, resolve disputes and protect our legal rights.

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

These circumstances may include:

• With Shopify, vendors and service providers that perform services on our behalf, including payment processing, IT services, analytics, customer support, cloud storage, fraud prevention and other technology services.

• With production and fulfilment partners where reasonably necessary to manufacture, configure, prepare, inspect, package or fulfil your order.

• With shipping carriers and logistics providers where reasonably necessary to dispatch, transport, track and deliver your order.

• With payment providers to process payments, refunds, fraud checks and payment-related services.

• With business and marketing partners to provide marketing services and advertising where permitted by applicable law.

• When you direct, request or consent to disclosure of information to a third party.

• With our affiliates or within our corporate group, where applicable.

• In connection with a business transaction such as a merger, acquisition, restructuring or insolvency event.

• Where necessary to comply with legal obligations, respond to lawful requests, enforce applicable terms or policies, or protect the Services, our rights or the rights of customers or others.

We seek to disclose only information reasonably necessary for the applicable purpose. For example, a production or fulfilment partner may receive order details required to prepare or fulfil an order, while a shipping carrier may receive information required to deliver the parcel.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside in order to provide and improve the Services.

In addition, to help protect, grow and improve our business, we may use Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify.

In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests to exercise rights over information processed by Shopify.

To learn more, you can review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise certain privacy rights through the Shopify Privacy Portal.

Our website and service providers may use cookies, pixels and similar technologies to operate the Services, remember preferences, understand website usage, improve performance, measure advertising effectiveness and provide relevant marketing.

Some cookies are necessary for the website and checkout to function, while others may relate to analytics, personalisation or advertising.

Depending on your location, you may be provided with choices regarding non-essential cookies and certain forms of advertising or data sharing.

Browser settings may also allow you to block or delete certain cookies, although doing so may affect the functionality of parts of the Services.

Depending on where you reside, you may have a right to opt out of the "sale" or "sharing" of personal information or the processing of personal information for purposes considered targeted advertising under applicable privacy laws.

You can exercise applicable rights through our Data Sharing Opt-Out page.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, Shopify may automatically treat this as an opt-out request for the browser and device you use.

Where Shopify can associate the device sending the signal with a Shopify account, the request may also be applied to that account.

Other than Global Privacy Control where applicable, we do not necessarily recognise other "Do Not Track" signals sent by browsers or devices.

The Services may provide links to websites, payment providers, social-media services or other online platforms operated by third parties.

If you follow a link to a third-party service that is not controlled by us, you should review that service's privacy and security policies and other terms.

We are not responsible for the privacy or security practices of independent third-party websites or services.

Information you voluntarily make public or semi-public through third-party social-networking platforms may also be visible to other users of those platforms.

The inclusion of a third-party link does not by itself imply endorsement of the content, privacy practices or operators of that service.

The Services are not intended to be used independently by children who are not legally able to enter into transactions in their jurisdiction, and we do not knowingly seek to collect personal information from children contrary to applicable law.

If you are the parent or guardian of a child who has provided personal information to us and believe that information should be deleted, please contact us using the details below.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell", as those terms are defined under applicable law, personal information of individuals under 16 years of age.

We take reasonable steps appropriate to our business to protect personal information and use established service providers, including Shopify, to support the security of our Services.

However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

You should not send passwords, full payment-card details or other unnecessary sensitive financial information to us through email, WhatsApp, website chat or other customer-support channels.

How long we retain personal information depends on factors including whether the information is required to maintain your account, provide the Services, fulfil or support an order, maintain transaction or tax records, comply with legal obligations, resolve disputes, prevent fraud or enforce applicable contracts and policies.

Information is retained only for as long as reasonably necessary for the applicable purpose, subject to legal, accounting, tax, fraud-prevention and operational requirements.

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to Access / Know. You may have a right to request access to personal information we hold about you.

• Right to Delete. You may have a right to request deletion of certain personal information we maintain about you, subject to applicable legal and operational retention requirements.

• Right to Correct. You may have a right to request correction of inaccurate personal information.

• Right of Portability. You may have a right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to a third party.

• Right to Opt Out of Sale, Sharing or Targeted Advertising. Depending on where you reside, you may have rights relating to certain uses or disclosures of information for targeted advertising.

• Managing Communication Preferences. You may opt out of promotional emails using the unsubscribe option displayed in those communications. If you opt out of marketing, we may still send non-promotional communications relating to your account, transactions, orders, shipping, returns or customer-support enquiries.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before processing certain requests where permitted or required by law.

If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations under applicable law, you may have additional rights including:

• Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict processing of personal information for certain purposes.

• Withdrawal of Consent. Where we rely on consent to process personal information, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing undertaken before consent was withdrawn.

You may exercise applicable rights by contacting us using the details below or, for certain information processed by Shopify, through the Shopify Privacy Portal.

The Card Collective operates internationally and uses service providers, production partners, fulfilment providers and technology platforms that may operate in different countries.

Accordingly, personal information may be transferred, stored or processed outside the country in which you live where reasonably necessary to operate the Services, process payments, manufacture or fulfil orders, provide customer support, deliver parcels or otherwise conduct our business.

If personal information is transferred outside the European Economic Area or United Kingdom, applicable recognised transfer mechanisms may be used where required, including European Commission Standard Contractual Clauses, equivalent UK contractual safeguards or transfers to jurisdictions recognised as providing an adequate level of protection.

If you have a complaint or concern about how we handle your personal information, please contact us using the details below so we can review the matter.

Depending on where you live, you may also have the right to lodge a complaint with an applicable privacy or data-protection authority.

Australian customers may have rights under applicable Australian privacy legislation. UK, EEA and other international customers may also have rights through their relevant privacy or data-protection regulator.

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, service providers, business practices or legal and regulatory requirements.

When we update this Privacy Policy, we will post the revised version on this website and update the "Last Updated" date above.

Where required by applicable law, additional notice of material changes will be provided.

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise an applicable privacy right, please contact us via:

WhatsApp: +61 493 227 778
Email: contact@thecardcollective.au
Address: 2/290 Boundary Street, Spring Hill, QLD, 4000, Australia

Please use the number above for WhatsApp messages only. Standard SMS/text messages are not monitored as a customer support channel.

For privacy requests, please provide sufficient information for us to understand your request and, where necessary, verify your identity. Please do not send passwords or full payment-card details.

For the purposes of applicable data-protection laws where relevant, The Card Collective is the controller of personal information processed by us.